Terms & Conditions

SIX SIGMA SPORTS General Terms and Conditions

Please read these SIX SIGMA SPORTS General Terms and Conditions carefully before using the SIX SIGMA SPORTS website or the mobile application. If you have any questions relating to SIX SIGMA SPORTS or these General Terms and Conditions, please check [https://six-sigma-sports.gitbook.io/docs/faq], or contact [[e-mail]]. By using the SIX SIGMA SPORTS services and/or registering for an account with us, you indicate your acceptance of the General Terms and Conditions, and the rest of the Agreement, as described and/or set out below.

You should also read our Privacy Policy which explains how we use your personal information. You can find our Privacy Policy [https://six-sigma-sports.gitbook.io/docs/privacy-policy].

These General Terms and Conditions were last updated on 1-December-2023 and supersede any previous version of the General Terms and Conditions.

1. What are these General Terms and Conditions?

1.1 When you register for an account with SIX SIGMA SPORTS and/or use or access any of the products or services (including websites and applications) offered by SIX SIGMA SPORTS (the “Services”) you enter into a legally binding agreement with us (“Agreement”), which is comprised of and includes:

· these general terms and conditions (“Ts&Cs”);

· the betting rules, as updated from time to time and available here [https://six-sigma-sports.gitbook.io/betting-rules/group-1/rules-by-sport]; and

· the rules for any promotion that we offer from time to time (“Promotion Terms”).

1.2 If there is any conflict between these Ts&Cs and any other terms or rules which comprise the Agreement, these Ts&Cs will take precedence.

1.3 In the Agreement we will refer to you, the end user of the Services, as “you” and “your”.

2. Why is this Agreement important?

2.1 These Ts&Cs, together with the additional terms and rules which comprise the Agreement (as described in Section 1 above), form a legally binding agreement between you and us.

2.2 You should take time to ensure you understand and are happy with the Agreement before you register for an account or use the Services. If you don’t understand any part of the Agreement or do not agree to any of the terms, you should not register for an account, or use our services in any way.

3. Who are we?

3.1 We are Sunseven N.V., a company organised under the laws of Curaçao, registered under number 100554, with address at Heelsumstraat 51, E-Commerce Park, Curaçao. We are licensed to carry and exploit the brand SIX SIGMA SPORTS by a third party.

3.2 We are licensed and regulated by the government of Curacao (licence number #8048/JAZ2008-001).

4. How could the Agreement or the Services change?

4.1 We may vary the terms of the Agreement from time to time for a number of reasons, for example to reflect changes to the Services or any changes in law or regulation or for security purposes.

4.2 Minor changes to the Agreement can be made at any time. A minor change includes a change that doesn’t materially alter your rights, or our obligations, to your detriment. You should review the Agreement and any amendments to them regularly.

4.3 We will notify you of any material or major changes to the Agreement before that change takes effect. We will provide notice of material changes by sending an email to the email address you have provided to us and/or via a message or pop-up notice when you log into your account.

4.4 Your continued use of the Services following any change to the Agreement taking effect constitutes your acceptance of the updated Agreement. If you do not agree to any change to the Agreement, you should stop using the Services. You may close your Account at any time.

4.5 We may suspend, modify, remove and/or add products and services to the Services at our reasonable discretion from time to time. If the relevant change to the Services would constitute a material change which is to your detriment, we will try to give you prior notice wherever possible, however some amendments to the Services may be required to be made with immediate effect and without notice (for example, for security reasons).

5. Am I eligible to open an account and use the Services?

5.1 You need to register and be accepted for an account with us (“Account”) to use the Services. To be eligible to open an account, you must:

· be 18 (eighteen) years of age or older and legally capable of entering into legally binding contracts. Underage gambling is a criminal offence;

· Not reside in The United States, The United Kingdom, Aruba, Australia, Belarus, Belgium, Bonaire, Cuba, Curacao, France, Germany, the Indian State of Andhra Pradesh, the Indian State of Assam, the Indian State of Odisha, the Indian State of Tamil Nadu, the Indian State of Telangana, Iran, Israel, Italy, North Korea, Qatar, Russia, Saba, Singapore, Spain, St Eutatias, St Maarten, Statia, Sudan, Syria, The British Virgin Islands, The Netherlands, Venezuela or any other jurisdiction in which gambling is or becomes strictly prohibited;

· not be self-excluded from gambling or otherwise prohibited for any reason from gambling with us or from using the Services;

· be acting solely for your own personal non-professional use, on your own behalf, and expressly not on behalf of any other person or company. Any bets or wagers placed via your Account must be for your own benefit and not for the benefit of, or made in conjunction with, any third party;

· not already have an open account with us. Only one account is permitted per customer. If we discover that you have opened one or more additional accounts, we can close such additional account(s) and treat any Bonuses (as defined below in section 11.1) and winnings accrued from them as void;

· not have previously had an account with us which we closed; and

· have a safeguarded private key for your wallet address (being “Your Wallet”) that only you can access and control to sign transactions and prove your ownership of your Account and its assets.

5.2 Access to certain of the Services may not be legal for residents of, or persons located in, certain countries. The fact that our Services may be accessible from a country does not constitute an offer or invitation by us for the use of such Services in any country where such activities are prohibited by law. We do not accept liability if your use of our Services is in contravention of the laws of the country where you are resident or located (as applicable).

6. How do I open an account?

6.1 To open an Account, you must apply to open an account with us by completing the registration process, which is accessible here [https://account.sixsigmasports.io/account/register]. You will be asked to complete a liveliness check and to provide certain personal information during the registration, which includes a contact email, proof of identification, and proof of address.

6.2 You must ensure that the information you provide is complete and accurate and that you update it if the information changes in the future. It is particularly important that you update us about any information that affects your use of the Services as quickly as possible.

6.3 By registering, you confirm to us that you meet the eligibility criteria in Section 5 of these Ts&Cs and that all information you provide when opening an account and subsequently is and will be kept complete and accurate.

6.4 If we accept your registration for an Account, we will notify you by email.

6.5 We may decline to open an Account for any reason.

7. What checks do you undertake?

7.1 We are required to undertake certain checks to comply with our legal and regulatory obligations, for example to verify your age, identity, address, and location, and we may also undertake other appropriate credit, fraud prevention and verification checks (“Verification Checks”). We may ask you to provide various information and supporting documentation to enable us to carry out these Verification Checks, for example a copy of your passport, driving licence, birth certificate and/or proof of address.

7.2 By registering for an Account, you authorise us to conduct any Verification Checks that we may reasonably require at any time. You agree to provide us with any information we may reasonably need in relation to such Verification Checks.

7.3 We may suspend or place limits on your Account whilst we undertake the Verification Checks and/or until you provide the requested information and documents. You will not be able to place a bet until we have successfully completed our initial Verification Checks.

7.4 If we discover that you are under 18 (eighteen) years of age, all bets will be voided, and we may make a report to the relevant regulatory or law enforcement authorities. Underage gambling is illegal.

7.5 We may supply the information that you have given us to authorised credit reference agencies, who may check the details we provide against any databases (public or private) to which they have access and may keep a record of that check. We may share information with credit reference and fraud prevention agencies for use in identification checks and for fraud detection and prevention purposes. We may also share your information with our regulators. Our Privacy Policy sets out in more detail how we use your personal information.

8. What do you need to know about your user ID, password, private key and the security of your Account?

8.1 When you register with us, you will choose a unique user ID and password for your Account which will be linked to Your Wallet. You must not under any circumstances share your user ID, password or private key or allow any other person to use your Account (and/or Your Wallet). It is your responsibility to maintain the confidentiality and security of your user ID, password and/or private key and to ensure that you do not reveal your user ID, password and/or private key to anyone else.

8.2 You are responsible for all activity that takes place on your Account using your user ID, password, private key and/or other security information. We will not be liable for any claims or losses in the event that you disclose your user ID, password and/or private key to anyone else or where your negligence or deliberate act has contributed to such third-party access to your Account (or Your Wallet).

8.3 All bets placed where your username, password, private key and/or other security information have been entered correctly will be regarded as valid, whether or not authorised by you (except where our negligence or deliberate act has resulted in such party obtaining your username, password or other security information), provided that the bet otherwise complies with the Agreement.

8.4 You should change your password regularly. You must notify us of any unauthorised use of your Account (or Your Wallet) as soon as you suspect or otherwise become aware of it so that we can suspend your Account and prevent further misuse.

8.5 You must not attempt to sell or otherwise transfer the benefit of your Account to any third party and nor will you acquire or attempt to acquire an account which has been opened in the name of a third party.

8.6 If young persons are sharing or have access to your devices, we recommend that you install and use parental control software.

8.7 Your Wallet credentials (including your private key and any associated recovery phase) are personal and confidential to you and should not be shared with anyone else, including for their benefit or convenience. If you share Your Wallet details with any other person or entity, you are giving them full access and control over your wallet and its funds, and you may lose your wallet or its funds entirely or partially or incur liabilities or obligations that you did not authorise or intend.

8.8 You acknowledge and agree that we do not store, hold, or manage your private key, and that we have no access to or control over your private key. You also acknowledge and agree that we cannot recover, restore, or reset your private key if you forget, lose, or disclose it, or if it is damaged, corrupted, or hacked. If you lose access to your private key, you may lose access to Your Wallet and its assets permanently, and we will not be liable for any loss or damage resulting from your failure to safeguard your private key.

9. What do you need to know about assets listed in your Account?

9.1 To bet/wager or play games on SIX SIGMA SPORTS, you will need to hold SGE tokens (which are tokens that are native to the sports, gaming and entertainment network built using the Cosmos SDK) or any other token approved by us as a betting token in Your Wallet so that those tokens are viewable in your Account.

9.2 We do not charge you for making a deposit or withdrawal of SGE tokens or any other token approved by us as a betting token to or from Your Wallet. You may be required to pay a blockchain transaction fee, over which we have no control, for making a deposit or withdrawal and you should check with any service provider you may use for the purpose if they will apply any charges. We do not accept any responsibility for fees or charges applied by third parties.

9.3 We do not offer credit.

9.4 If funds are credited to your Account in error, please contact us promptly. We may recover such funds by account adjustment.

9.5 You are responsible for reporting or declaring any funds withdrawn, including winnings, if such reporting is required by local law, tax or other authorities.

10. What do I need to know about placing a bet and using the Services?

10.1 We only accept bets made online (including via our mobile applications). Bets are not accepted in other ways, including by telephone, email, post or fax, and will not be valid if received in such a way.

10.2 It is important that you ensure that all details of any bet are correct. Once we have accepted a bet, you cannot change or cancel it. We may refuse the whole or part of a bet for any reason.

10.3 A bet is not accepted by us until we have confirmed it to you.

10.4 You agree that, save in the case of manifest error or our negligence, we and our transaction data and records shall be the final authority in determining the terms and settlement of any bets you place, subject to your rights under Section 20 of these Ts&Cs.

10.5 You may only place bets using the SGE tokens or any other token approved by us as a betting token in Your Wallet.

10.6 You may implement certain limits on your Account using our safer gambling tools. Please see [https://six-sigma-sports.gitbook.io/docs/responsible-gambling-resources] for more information. We may also implement certain limits on your Account in accordance with our legal and regulatory obligations and commitment to safer gambling.

10.7 We may place maximum limits on the amount of each bet you may place using the Services. We may also impose limits on the maximum amount of winnings, which apply regardless of the amount you have bet or staked, and/or maximum amount of bets that you may place. Please see our Betting Rules for more information.

10.8 You are fully aware that there is a risk of losing money, SGE tokens and/or any other tokens when gambling, including when participating as the House, and you are responsible for any such loss.

10.9 Information shown on the Services for the purpose of gambling is for illustration purposes only and does not constitute any advice, endorsement or recommendation by us and we do not accept responsibility for bets that are placed on the basis of such display information. This information may be provided by third parties and may not be up to date (for example, live video coverage may be subject to a delay of a few seconds) or may be affected by an Error (please see Section 14 below).

11. What terms apply to promotions, bonuses and offers?

11.1 We may offer certain promotions, bonuses and other offers from time to time (“Bonus”). For example, free bets, token rewards and price and bet boosts. All such offers are subject to the Agreement and any other specific terms relating to the relevant offer that we publish. Serious failure to comply with such rules will render the applicable Bonus and any winnings attributable to such Bonus void.

11.2 All Bonuses can be restricted to particular customers and do not have to be generally offered to all customers.

11.3 We may withdraw, amend or cancel any offer at any time and without notice. If we do so, any offers that you have opted in for or otherwise accrued will still be valid in accordance with the relevant terms that applied at the time of their grant, or we will take such other measures as may reasonably be required to ensure that you are not otherwise disadvantaged. Other than in exceptional circumstances, we will provide notice of any withdrawal, amendment or cancellation of an offer.

12. What is our approach to safer gambling? What safer gambling tools are available? How can I self-exclude?

12.1 We are committed to safer gambling and have a number of self-help tools to help you manage your gambling. These tools provide you with the ability to:

· control and limit your spending;

· receive notifications about the duration of your session of play;

· temporarily “cool off” (“Time Out”) from using the Services for a set period of time; and

· self-exclude by deactivating your Account.

12.2 Please refer to [https://six-sigma-sports.gitbook.io/docs/responsible-gambling-resources] for more information about our safer gambling tools, including how to access advice and support on how to gamble responsibly.

12.3 We may not accept bets originating from a person we reasonably believe to be self-excluded.

13. What additional rules apply to ensure betting via SIX SIGMA SPORTS is fair?

13.1 It is a condition of our acceptance of bets from you, and by offering to place a bet with us you promise that:

· you are not prohibited from entering into the bet by any term of your contract of employment, this Agreement or any rule of a sport governing body or other professional body of which you are a member, which applies to you;

· where the bet is a bet placed on the outcome of a race, competition or other event or process or on the likelihood of anything occurring or not occurring, you do not know the outcome of such event; and

· you are not misusing non-public information to place a bet.

13.2 In the event of any promise made by you pursuant to Section 13.1 proving to be false, we may void bets and/or suspend your Account and we shall not be obliged to pay any winnings which might otherwise have been payable in respect of the bet.

13.3 If there is reasonable evidence or reasonable suspicion of price or event rigging, or manipulation in relation to any event or game, or if the integrity of an event or game has been called into question, or if we have been made aware of irregular or unusual betting patterns, or there is any attempt to defraud us, we may:

· suspend our offering on any event or series of events in any of its markets; and

· void all relevant bets or withhold settlement of them until the outcome of any investigation is confirmed. If no fraudulent or unlawful conduct is found to have occurred, settlement of the relevant bets shall be completed.

13.4 If fraudulent or unlawful conduct is found to have occurred in respect of any event or series of events (by the appropriate sports governing bodies or by any other means), we may suspend any bets placed on such events, either by any individual identified as having misused non-public information or by any other individual who in our reasonable opinion is connected to, acting in conjunction with, or in any way involved with such individual or the event manipulation.

14. What happens if there is an error, malfunction or other issue which affects the Services?

14.1 We try hard to provide a high-quality and reliable online gambling service but from time to time, errors – whether technical, human or otherwise - may occur which affect the Services (“Errors”). Certain kinds of Errors may not be apparent or detectable by you and/or us until our checks have been completed.

14.2 In this Section 14 we set out a description of the types of Errors that can occur and what the consequences are for any bets you have placed. Please also refer to Section 20 which explains what liability we will and will not accept for losses that may result when these (and other) things go wrong.

14.3 Errors may include the following:

· systems and/or communications errors, delays, severe latency, technical failures, interruptions, malfunctions, bugs and/or viruses. We will refer to these Errors as “Interruptions”;

· errors in the odds and/or terms of a bet published for the purposes of betting, for example:

(a) where the odds or terms of a bet are mis-stated;

(b) where there is a “palpable error” or “obvious error” (being where we erroneously offer odds that are materially different from those available in the general market or clearly incorrect given the chance of the event occurring);

(c) where a bet offer includes an incorrect participant (for example an individual or team that is not participating in the relevant event); and/or

(d) in respect of “live” or “in-play bets” if the odds offered by us are based on a score or result displayed on the Services which differs from the actual score at such time as provided by the relevant sports governing association, body or organisation;

· errors in our acceptance of a bet, for example:

(a) where a bet placed by you is accepted by us in error;

(b) where a bet (other than a “live” or “in-play bet”) is accepted by us after the start of the relevant event; and/or

· in respect of “live” or “in-play bets” (to the extent we offer such bets):

(a) where a bet is accepted by us at the wrong odds or an incorrect price due to the live coverage being delayed or otherwise faulty;

(b) where a bet is accepted by us on an in-play event which has already occurred; or

(c) where a bet is accepted by us after an event which is separate to the one that you are betting on has already occurred or is occurring and such separate event can in any way be considered as contributing to the result of the event bet on (for example, with regards to football a free kick is awarded and you place a bet that the next goal to be scored will be by way of free kick); and/or

· errors in our settlement of a bet and/or our calculation and distribution of winnings, for example if we settle a fixed-odds bet using odds other than those at which you placed your bet, if we pay out winnings for a losing bet or wager, or if we distribute winnings that are not due to you.

14.4 If there is an Error: (a) any bet that you have made that has been affected by that Error will be void; and (b) any winnings or bonuses (or any other similar benefit) (“Winnings”) awarded to you or paid to you which you would not have otherwise been awarded or paid (as applicable) but for that Error occurring (“Erroneous Winnings”) will be void. This means that your bet will not count and any Erroneous Winnings will not be payable to you by us. This will be the case whether or not the Erroneous Winnings are credited to your Account. We may suspend betting markets whilst an Error persists.

14.5 Whilst we investigate whether any Winnings are Erroneous Winnings, we may temporarily suspend payment of such Winnings to you. If we find that such Winnings are not Erroneous Winnings, we will process the payment/credit of such Winnings. If we find that such Winnings are Erroneous Winnings, we will not pay/credit these to you.

14.6 If you are for any reason able to access and use any Erroneous Winnings in Your Wallet, you agree to repay such amount to us promptly. We may deduct an amount equal to this amount against any amount owed to you by us.

14.7 Where any Error is or becomes apparent or obvious to you or you suspect that an Error may be occurring, you agree that you will cease your use of the relevant Services and report it to [[e-mail]] immediately.

14.8 In the event of an Interruption, we will do our best to handle those in a way that is fair and does not systematically disadvantage our customers.

15. What am I not allowed to do when using the Services?

15.1 You may only use the Services, including your Account, for lawful gambling in accordance with the Agreement. You must not engage in any activity which we define below as a “Prohibited Activity” and you acknowledge and understand that the consequences of you doing so may include the voiding of any relevant bets, the withholding of any winnings, and the suspension and/or closure of your Account. You may also be liable to compensate us for losses suffered by us as a result of you engaging in a Prohibited Activity.

15.2 The following activities are each defined as a “Prohibited Activity”:

· any form of fraudulent or illegal activity or cheating (including any activity set out in Section 16 below);

· abuse of special offers or promotions. This includes where we know or reasonably suspect that you are taking unfair advantage of, or exploit or manipulate (or attempt to exploit or manipulate) any of the promotions, bonuses or special offers that we may offer on via the Services;

· if you are located in any territory in which the use of the Services is not legal or in jurisdictions from which we do not accept customers, including if you are using a VPN to disguise your location;

· if you use the Services other than for your personal and recreational use;

· if you provide incorrect or misleading information while registering for an Account;

· if you allow or enable someone else to use your Account;

· if you have deliberately or fraudulently opened or are using more than one Account;

· using the Services in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity, or cause distress, harm or damage to any other person;

· if we discover that you are accessing the Services in contravention of the laws of the country where you are located;

· if you knowingly introduce viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our websites and mobile applications or any server computer or database connected to our websites or mobile applications;

· if you infringe our rights (including intellectual property rights) or the rights of any other person;

· if you make any statements to other customers and/or our personnel or submit any material that is abusive, defamatory or discriminatory; or

· if you seriously breach the Agreement in some other way.

16. How do SIX SIGMA SPORTS deal with fraud and cheating?

16.1 Fraudulent activity or cheating constitutes a serious breach of the Agreement. We consider fraudulent activity or cheating to include:

· identity fraud;

· payment fraud;

· money laundering;

· third-party funding;

· forgery;

· using payment details or a wallet that does not belong to you (including stolen or fraudulent payment details);

· collusion with other individuals;

· utilisation of software to gain an unfair advantage;

· circumventing any of our registration and/or bet placement processes in order to register an account and/or place a bet (including by circumventing our front-end software (including our onboarding process) in order to submit a bet directly on the blockchain);

· exploitation of Errors, malfunctions or Interruptions;

· betting on fixed sporting events; and/or

· misuse of non-public or inside information.

16.2 You may not in any way interfere, interrupt, attempt to interrupt, or attempt to manipulate the operation of our Services or the normal play of any of our products. You agree to play personally via the interfaces made available by us only.

17. Can SIX SIGMA SPORTS close your Account?

17.1 We may close, limit or suspend your Account at any time. We will take reasonable steps to notify you in advance of any closure, other than where you have seriously breached the Agreement (in which case such closure may take effect without notice).

17.2 If we have reasonable grounds to suspect that you have engaged in any Prohibited Activity, we may suspend your Account without notification, and your Account will remain suspended while the matter is investigated. You agree to cooperate fully with any such investigation. Your funds cannot be accessed or withdrawn during periods of suspension, and any balance will remain in the Account. We will use reasonable efforts to undertake our investigation within a reasonable period.

17.3 If our investigation results in our decision (acting reasonably) that the issue has been resolved to our satisfaction, we may lift the Account suspension. If our investigation results in our decision (acting reasonably) that you have engaged in any Prohibited Activity, we may restrict or permanently close your Account. In these circumstances, your details may be passed on to any applicable regulatory authority or any other relevant external third parties.

17.4 We may also from time to time be required by a competent authority to restrict, suspend or close Accounts for legal or regulatory reasons. Such restrictions, if applicable, may affect your use of your Account.

17.5 You agree to compensate us for any costs, charges or losses sustained or incurred by us arising from any Prohibited Activities on your part.

18. How can you close your Account?

18.1 You can close your Account at any time by making the request via email at [[e-mail]].

18.2 You remain responsible for all activity using your Account until it is closed.

19. What happens to outstanding bets if your Account is closed?

19.1 Closure of your Account may automatically render any bets, Bonuses or promotions void. We may not be able to reinstate these if the Account is subsequently reopened.

20. What losses will SIX SIGMA SPORTS be liable to you for?

20.1 As a consumer, you have certain rights under the applicable local laws in respect of our provision of the Services. You have certain legal remedies if we breach any of these rights. Nothing in the Agreement will affect or undermine these legal rights or remedies.

20.2 Nothing in this Agreement is intended to, or will, exclude or limit our liability for:

· fraud;

· death or personal injury resulting from our negligence; or

· any other liability which we may not limit or exclude under the applicable law.

20.3 Subject to Sections 20.1 and 20.2 above, we will not be responsible to you or any third party in any way, for any loss or damage whatsoever arising from or in any way connected with:

· indirect losses which are a side effect of the main damage and losses that were not foreseeable by you and us at the time of you first accepted the Agreement;

· business losses and/or losses to non-consumers (for example loss of business, loss of business information, business interruption and loss of profits or revenues);

· losses resulting from third party services, equipment and devices that you use to access the Services;

· any use by you of our Services in breach of this Agreement (including any Prohibited Activity on your part);

· any incomplete, lost or delayed transactions (including as a result of technical failure), other than to the extent caused by our failure to use reasonable care and skill;

· damage to your equipment (e.g. desktop, laptop, mobile, smartphone, tablet, games console or other internet-enabled device) or for any loss or corruption of data that results from your use of our Services;

· the accuracy, completeness or currency of any information services provided by us or third parties (including but not limited to prices, runners, times, results, live scores or general statistics);

· any Error, malfunction or Interruption other than to the extent caused by our failure to use reasonable care and skill;

· our closure or suspension of Your Account in accordance with this Agreement; or

· failure or delay by us to provide the Services or to meet any of our obligations under the Agreement to the extent that such failure or delay results from events beyond our reasonable control. Events beyond our reasonable control include but are not limited to cyber-attack, fire, flood, storm, riot, earthquake, pandemic, epidemic, public utility failures, delays or disruptions of the internet or telecommunications networks, civil disturbance, war, nuclear accident, terrorist activity and acts of God.

20.4 We will not be liable to you under this Agreement for, and nor do we owe you a duty of care in respect of, our compliance or non-compliance with any regulatory obligations that we may be under from time to time including those relating to so-called 'safer gambling', ‘responsible gambling’ or 'social responsibility'.

20.5 There is a risk of losing money when gambling and you are responsible for any such loss.

20.6 Subject to Sections 20.1 and 20.2, we do not promise that the Services will have uninterrupted availability or that they will be free of bugs, viruses or Errors. Access to the Services may be suspended temporarily and without notice in the case of system failure, maintenance, repair or for reasons beyond our reasonable control.

20.7 You accept that, in relation to time-critical gambling events, there is a risk that you may be at a disadvantage compared to other players because of technical issues such as slower network speeds, or slower end user device performance.

20.8 Subject to Sections 20.1 and 20.2 above, and save in respect of any winnings properly due to you in accordance with this Agreement, our maximum liability to you under this Agreement in relation to any one incident or series of related incidents is limited to the greater of:

· where such liability relates to a specific bet, the amount of the applicable stake made by you in respect of such bet; or

· £10,000 pounds sterling.

21. Who owns the SIX SIGMA SPORTS website, app and the Services?

21.1 All intellectual property rights in our Services (including our website, applications and other integrations) and all material and/or content made available on the Services (including but not limited to rights in the products and services offered, all code, software, data, information, animations, graphics, music, sound, photographs, video content or text, and the selection and arrangement thereof) (“Materials”) or otherwise by us shall remain at all times our property or the property of our third party licensors.

21.2 The names, images and logos identifying us, our partners or third parties and our/their products and services contained in our websites and mobile applications are proprietary marks and may not be reproduced or otherwise used without our express written permission.

21.3 Nothing contained in this Agreement shall be construed as conferring by implication any licence or right to use any trademark, patent, design right, copyright or other intellectual property that belongs to us or any third party.

21.4 You may not sell, assign, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorised use of the Services or Materials without our express prior written consent. Except as permitted by law, you must not de-compile, re-engineer or disassemble the Material, nor attempt to interfere with its correct operation. You agree not to remove, obscure, or alter any copyright, patent, trademark, or other proprietary rights notices affixed to Material.

21.5 Subject to the Agreement, you may download one copy of insubstantial excerpts of the Material to your PC, mobile or any other device for the sole purpose of viewing it without modification.

21.6 The information which we or third parties provide (including results, statistics, fixture lists, odds and betting figures) as part of the Services is for your personal use only and the distribution or commercial use or exploitation of such information by you is strictly prohibited. No information which we or third parties provide on our websites, apps and Services is intended to amount to advice or recommendations and is provided for information purposes only.

21.7 Our Services may contain links and references to third party websites and resources, these links are provided for your information only. We have no control over the content of third-party sites or resources, and we accept no liability for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third-party website does not constitute our endorsement of that third party’s website, product or services (if applicable). We will not be a party to, or in any way be responsible for, monitoring any transaction between you and third-party providers of products or services.

22. How can I contact you?

22.1 You can contact us by emailing: [[e-mail]]

23. What happens if I have a complaint or dispute?

23.1 If a dispute arises in relation to a bet placed, our transactions database will be the ultimate authority in such dispute (save in the case of manifest error or our negligence).

23.2 We hope it never happens but if you wish to make a complaint, please notify us by contacting [[e-mail]].

23.3 If you are unhappy with the decision of Customer Support you can choose to escalate your complaint by making a written request. We will respond to any such request within fourteen (14) working days and enter into good faith discussions with you regarding the dispute. If the dispute is not wholly resolved, we will enter into mediation in good faith to settle the dispute. Unless otherwise agreed between you and us, within fourteen (14) working days of such agreement to enter into mediation, the mediator will be nominated by us. To initiate the mediation a party must give notice in writing to the other party to the dispute, referring the dispute to mediation (the “ADR Notice”). Unless otherwise agreed, the mediation will start not later than eight (8) weeks after the date of the ADR Notice.

23.4 Neither you nor we may commence any court proceedings/arbitration in relation to the dispute arising out of the Agreement until the relevant party has attempted to settle the dispute by mediation and either the mediation has terminated, or the other party has failed to participate in the mediation, provided that the right to issue proceedings is not prejudiced by a delay.

24. Is there anything else I need to know?

24.1 If we need to notify you under this Agreement, we will do so by email to the email address registered to your Account or via notification on our websites, apps and/or or other parts of the Services.

24.2 We may transfer our rights and/or obligations under this Agreement to another organisation at any time. We will treat this as a major change to the Agreement, as described above in Section 4.3. If you are unhappy with the change, you may close your Account with us at any time.

24.3 This Agreement is personal to you. You may not transfer your rights or obligations under this Agreement to anyone else.

24.4 If you breach this Agreement and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach this Agreement.

24.5 If any part of this Agreement is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

24.6 This Agreement is not intended to give rights to anyone except you and us. This does not affect our rights under Section 24.2.

24.7 This Agreement is only available in the English language.

24.8 This Agreement is governed by and will be interpreted in accordance with the laws of Curaçao.

24.9 Disputes arising in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Curaçao.